Return and Exchange Policy

Return & Exchange Policy for Nature Wigs

Which Hair Extensions Can Be Returned/Exchanged?

Requests for returns or exchanges, along with the tracking number, must be sent within 7 days of your delivery. After 7 days from the date of delivery, we will not accept any request for a return or exchange under any circumstances. Please email us at naturewigs@gmail.com.

Important Notes:

We issue only store credits for returned or exchanged items.
All accessories such as hair extension carriers, hair topper bands, tinsels, spare clips, bows, claw clips, pins, etc., are final sale items and are not eligible for return or exchange.
Items purchased during Sale/Discount periods are not exchangeable or returnable.
All items/pieces in the package must be returned in the same condition as they were sent.
Combo orders are not eligible for partial exchange or return. All items in the combo must be returned together.
Nature Wigs will not resend or refund (store credit) orders that show as "Delivered" on the tracking status. However, we can start an investigation through our courier partner.

How Will I Know If My Order Is Valid for Return/Exchange?

We are more than happy to accommodate an exchange only on Full Head Hair Wigs, as we value your hard-earned money. However, due to hygiene and public safety concerns, we cannot accept hair that has been worn or tampered with. You may open the package to check if the color matches, as we do not attach any testers.

All items in the package must be in the same condition as they were sent: no wearing, washing, combing, cutting, dying, or coloring of the hair. Any of these actions will make the order invalid for return/exchange.

Do I Have to Pay for the Shipping of My Return/Exchange?

Whether you are returning an order for return or exchange, you (the buyer) will be responsible for your own shipping costs. You will need to send the items back via any shipping courier with a tracking ID/number, as Nature Wigs cannot take responsibility for lost returns.

When Will I Receive My Exchange Order?

After receiving and inspecting the order, if it meets our criteria for return/exchange, store credit will be issued within 1-3 working days. This store credit will be in the form of a coupon code, which you can use later to make a purchase.

Note: If the order has been modified in any form or is not in the same condition as it was sent, it will be shipped back to you at your own shipping cost, thus making it invalid for exchange/return.

Will I Receive My Refund?

We only issue store credits; technically, there will be no refund. We will provide you with store credit (gift card) for your returned item. You can use this later to make purchases. The store credit in the form of a coupon code (gift card) will be emailed to you.

How Do I Return the Order?

To get the return shipping address, please contact us at naturewigs@gmail.com.
Pack the items you want to return.
Write your Order Number/ID, Name, Contact Number, and Email on the packet. This is a mandatory step as it will help us recognize/track your return.
Drop off your packet to the available shipping/courier services. Please ensure that you send the packet with a tracking ID for us to track the returned packet.

For any further assistance, please contact us at naturewigs@gmail.com.

FAQ

What types of hair extensions do you offer?

At Nature Wigs, we offer a variety of hair extensions, including clip-in, tape-in, micro-link, and sew-in extensions. All our extensions are made from 100% natural human hair, ensuring a seamless and natural blend with your own hair.

How do I choose the right hair extension for my hair type?

Choosing the right hair extension depends on your hair type, texture, and desired look. Our experts at Nature Wigs provide personalized consultations to help you select the best extension that matches your natural hair and meets your styling needs.

Are your hair patches suitable for all hair types?

Yes, our hair patches are designed to be customized according to your specific hair type, color, and texture. Whether you have curly, wavy, or straight hair, we can create a hair patch that blends naturally and discreetly with your existing hair.

How long do hair extensions and patches last?

The longevity of our hair extensions and patches depends on the type and care. Generally, with proper maintenance, our hair extensions can last up to 6-8 months, while hair patches can last even longer with regular upkeep.

How do I maintain my hair extensions and patches?

Proper care is essential for the longevity of your hair extensions and patches. We recommend using sulfate-free shampoos, avoiding excessive heat styling, and following the maintenance guidelines provided by our experts. Regular touch-ups and check-ups are also advised to keep them looking their best.

Do you offer application services for hair extensions and patches?

Yes, we provide professional application services at our store in Jayanagar, Bangalore. Our trained technicians ensure that your hair extensions and patches are securely fitted, comfortable, and blend naturally with your existing hair.